Yes Toilet - Chemicals are provided in your starter kit for the toilet. Shower - The shower head comes fitted with a on/off valve that will allow you to stop the flow of water if you so choose while you shower. This will enable you to save water. Wash Basin Water Heater - Runs on LPG (Liquid Propane Gas) and it holds about 6 gallons (22 Lt.).
Age
0-3 years
Kitchen
Kitchen Sink Range (Stove) - Runs on LPG (Liquid Propane Gas). Microwave - This runs only on 110V AC current. Refrigerator - This can be operated on either LPG or 110V AC current. Furnace - Runs on LPG (Liquid Propane Gas) Dinette Propane Tank - (41 liters or 11 gallons)
The Water Heater; Range (Stove) & Oven; Space Heater and the LPG Setting on the Refrigerator & Freezer run on LPG (Liquid Propane Gas).
-Kitchen Kit: Cooking Ware + Sanitation Supplies $100 per vehicle for Rental and $135 per vehicle for Purchase *($125 per vehicle per rental for travels starting April 1, 2009)
Important Note: - Housekeeping kits are available for rental at offices in the DFW, LAS, LAX, MCO, NYC, SFO and YVR rate regions only. Items are for rent and must be returned to rental locations. - Housekeeping kits are available for purchase at any rental office in any rate region. Customer may keep purchased kits or return to the location to be donated to local charities.
Entertainment
AM/FM Radio with CD
Air conditioning
Dashboard (Drivers cabin) - which can be used when the engine is running. The Roof Air Conditioner (living area) - runs only on 110V AC current with the use of the power generator while driving or directly connected to an outside power source while parked on a camp ground. It is perfectly fine to run the generator while driving so that the roof A/C can be run to cool the living area (cabin).
Seatbelts
2x driver cabin 2x living area (cabin)
Fuel Capacity
208 liters or 55 gallons.
Fuel Consumption
6 – 8 miles per gallon or (29–39 liters / 100km). This may vary subject to the use of the in dash air-conditioning, temperature, driving style, and terrain.
Yes Auxiliary battery is used in the function of the systems in the living space in the cabin (ex. cabin lights, fans, water pump, etc.. ). This auxiliary battery can also be used to start the engine in the event that there is a problem with the engine battery.
Check the auxiliary battery charge regularly! Never let it get completely discharged. To maintain an adequate charge on the battery(ies), you should start the engine twice a day and let it run for 30 minutes.
Interior
Sleeping Configuration
Bed in roof canopy (2.41 x 1.44m) - height clearance (0.78m) Dinette converts into a single bed (1.72 x 0.93m) Couch turns into one single bed (1.57 x 0.99m)
Storage
Large Exterior Storage Bay
Watertank
Has two fresh water sources: Fresh Water Tank (23 gal capacity) - You can use the water in the tank when you are driving. The freshwater tank can be filled through an opening on the side or rear of the motorhome. Inside the motorhome on the monitor panel, is an indicator which shows how full the tank is. A fresh water hose is provided to fill the fresh water tank.
City water hookup - You can use this when parked on a camp ground. Attach the white fresh water hose to the city water hookup on the side of the motorhome. Turn the water pump off. This hook up does not refill the fresh water tank.
Note: Most camp grounds provide shower facilities to help cut down on water usage.
Waste Water Tank
The motorhome has two holding tanks. The Gray water tank (36 gallons capacity) - Rinse water from sinks and showers. Black water tank (32 gallons capacity)- Water from the toilet.
In most models, the valves to empty the holding tanks are on the left side of the vehicle; in most cases in the back. Before you leave, make sure that these knife valves are closed and that the cap is screwed on. To open the valves, pull the sliding handles out; to close the valves, push the handles in.
Note:Most campgrounds have dump stations, if your campground does not, ask them to refer you to a nearby dump station. There are also sanitary dumps at some rest stops on interstate highways
Sink
Yes
Hot / Cold Water
The water heater is started automatically by a switch on the monitor panel. It runs on LPG (Liquid Propane Gas). It takes 20 to 30 minutes to warm one tank filling.
Power Supply
Power Generator The Generator must be at least 1/4 full in order for the generator to operate. This is to make sure that you do not use up all of your gasoline running the generator when you are far from gas stations.
External power source A power supply cable is also provided to. This can be plugged while parked on a camp ground. Most camp grounds provide a power source facility.
Internal Access
Yes Walk-through internal access.
Fire Extinguisher
All motorhomes have a dry chemical fire extinguisher rated for both Type B (liquids and grease) and Type C (electrical) fires. It is near the side cabin door.
Dimensions
Exterior Length: 31' ft Exterior Height: 11.5 ft
Interior Width: 8 ft Interior Height: 6.6 ft
Extra items for hire
Personal kit
$45 per person for Rental and $65 per person for Purchase *($50 per person for rental for travels starting April 1, 2009) Convenience Kit: Linens for Bed & Bath + Dishes & Utensils
Important Note: - Housekeeping kits are available for rental at offices in the DFW, LAS, LAX, MCO, NYC, SFO and YVR rate regions only. Items are for rent and must be returned to rental locations. - Housekeeping kits are available for purchase at any rental office in any rate region. Customer may keep purchased kits or return to the location to be donated to local charities.
Outdoor Table
Does not rent out outdoor tables.
Outdoor Chair
12$ per trip ( not all depot locations can supply).
Baby Seat
Baby seats not provided by El Monte RV - to be supplied by customer
Terms & Conditions
EL MONTE TERMS AND CONDITIONS April 1, 2008 - March 31, 2009
CHARGES:
Pre-Paid Nightly Rental Rates: • 3 night minimum required for round-trip rentals. 5 night minimum required for one-way rentals. Certain Vehicles, Holidays and Special Events may require a longer rental period. • The Nightly Rental Rate includes Unlimited Generator Usage.
Pre-Paid Miles Packages: There are no miles included in the nightly rental rate. Mileage packages provide discounted miles that can be purchased before departure. There is no refund for unused mileage pre-purchased as part of a mileage package. • Packages of 100 Miles are charged at a discounted price – See rate sheet • Additional miles traveled over pre-purchased allotment will be charged at: - 32 cents per mile for C25, CS25, C26, CS26, C28, CS28 and CS30 - 34 cents per mile for AS32 - 36 cents per mile for AF34 - 37 cents per mile for FM31 • Unlimited mileage option is offered for rentals of 14-nights or longer only.
Mandatory Charges: Pre-Paid or Paid at Counter • Starter Kit: $39.95 per Trip - Full tank of Propane: The Water Heater; Range (Stove) & Oven; Space Heater and the LPG Setting on the Refrigerator & Freezer run on LPG (Liquid Propane Gas). - Prepared Tank with Toilet Chemicals (1 pack) and Tissue (1 roll) - Electrical Power Cord - A/C Adaptor - Dumping and filling hoses - Leveling blocks • Drop Fees are due for One-Way Rentals. Limited Availability. If available, there is a one-way drop fee due ranging from $200 to $750 depending on the distance between the rental offices involved. • Contracts are subject to fees imposed by the State Governments, Environmental Impact fees and Vehicle License fees (VLF): [** These fees are not subject to sales tax] - California VLF: $2.00 per night - Nevada VLF: 3.5% of the nightly rental rate - Texas VLF: $1.00 per night - Florida VLF: $0.70 per night - New Jersey VLF: $0.55 per night - New Jersey State Rental Fee: $5.00 per night; 28-night maximum charge - Virginia State Sanitaion Fee: $20.00 per vehicle - Pennsylvania P.T. Assistance. Fee: $2.00 per night
Housekeeping Options: Pre-Paid or Paid at Counter. Kit items and quantities may vary by location. Items may be substituted without notice. Items are for rent and must be returned to rental locations. • Convenience Kit: Linens for Bed & Bath + Dishes & Utensils - $45 per person for Rental and $65 per person for Purchase *($50 per person for rental for travels starting April 1, 2009)
• Kitchen Kit: Cooking Ware + Sanitation Supplies - $100 per vehicle for Rental and $135 per vehicle for Purchase *($125 per vehicle per rental for travels starting April 1, 2009)
• Important Note: - Housekeeping kit rentals are only available in the following Depot locations: LAX, SFO, LAS, YVR, DFW, NYC, and MCO. Items are for rent and must be returned to rental locations. - Clients must purchase Housekeeping kits when picking up in: MIA, ABQ, SLC, DEN, IAD, ATL, ORD. - Housekeeping kits are available for purchase at any rental office. Customer may keep purchased kits or return to the location to be donated to local charities.
Pets: Pre-Paid or Paid at Counter • Pets are allowed. Client is responsible for all damage and may be surcharged for special cleaning. • A one-time $100 non-refundable pet fee is required. • Please specify during booking if client would like to bring a pet. • El Monte RV must be contacted a minimum of 7 days prior to pick up with pet transfer request. Transfer restrictions may apply due to size of cage and / or luggage capacity of transfer van.
Insurance and Coverage Options (conditions and exclusions apply): Pre-Paid or Paid at Counter. • Renter must present proof of automobile insurance applicable to the rental unit. • Vehicle Incident Protection (VIP) reduces the Deductible to $700 Per Occurrence of accidental damage to the rental vehicle. VIP is $16 per night Pre-Paid or Paid at Counter. • Rental Liability Insurance (RLI) acts as Primary Third Party Liability Coverage up to the required financial responsibility limits. RLI is $13.50 per night Pre-Paid or Paid at Counter. • Supplemental Liability Insurance (SLI) is Additional Third Party Liability Coverage up to $1,000,000. SLI is $12.00 per night in Florida and $13.50 per night in all other States Pre-Paid or Paid at Counter. • Mexico Auto Liability Insurance (MALI) is required protection which must be obtained from El Monte RV for the specific dates that the motorhome will be in Mexico. MALI is $22 per calendar date that the motorhome will be in Mexico. Cannot be pre-paid; only Paid at Counter.
Miscellaneous Rental Items: Only offered at offices in: Dublin, CA; Ferndale, WA; Las Vegas, NV; Linden, NJ; McKinney, TX; Orlando, FL; Santa Fe Springs, CA. Items available on a first-come-first-served basis only; they cannot be reserved, pre-paid or guaranteed, only requested. • Toaster ($8 each) • Coffee Machine ($10 each) • Iron & Board ($10 each) • Folding Chairs ($12 each) • Snow Chains ($20 each)
Sales Tax: Taxes are due on all charges** and vary depending on the pick up Location.
Cancellations: Deposit non-refundable. The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
• Over 45 days prior to departure …...…………… No charge • 44 to 16 days prior to departure ……………….. $350 • 15 to 1 days prior to departure ………………… $700 • Departure day and No Show …………………… Full Rental • One-way rentals………………………………… $200 (in addition to applicable fee)
Amendments • The first change is allowed at no charge. • Subsequent changes may be charged $50 per change. • Changes in unit type, dates or location are subject to re-calculation of nightly rate.
Please note: Cancellations or amendments must be made strictly in writing via email
GETTING TO THE RENTAL OFFICE:
Same Day Flight Arrival: • Clients may only collect the motorhome on the same day that their flight arrives if . . . 1. They call the rental office after arrival to arrange a vehicle pick-up time. 2. Clients provide their own transportation at their own expense. El Monte RV does not offer transfer service for same day flight arrival. 3. They arrive at our rental station no less than 1 hour before station’s official closing time. • Please remember to take potential flight delays, customs, baggage claim and traffic into account before deciding to collect the motorhome on the same day that the flight arrives. Whether the flight is domestic or international, the rules regarding Same Day Flight Arrival are the same.
Transfer Shuttle Service: Transfers are provided as a courtesy and are not financially negotiable or refundable. Transfers to rental station at times may be subject to restrictions or limitations beyond El Monte RV’s control. In such circumstances, transfers may be the financial and logistical responsibility of the renter.
• Locations: Only offered at offices in: Dublin, CA; Ferndale, WA; Las Vegas, NV; Linden, NJ; McKinney, TX; Orlando, FL; Santa Fe Springs, CA. Transfer shuttle service is offered as a courtesy for all except YVR (see below). • Procedure: Client must call the rental office directly no later than 9:30 am the morning of motor home takeover to schedule transfer and pick up time. • Transfer time: - Courtesy Shuttle arrives between 10:00 am and 2:00 pm at designated hotels only. - Delays may occur during peak season and certain holiday periods. No refunds are given for transfer delays. • Vancouver (YVR) transfer: from Vancouver airport area hotels only. - Pick up time approximately 11:30 am. - $80 Surcharge each direction. - US Border Crossing Fee of $6 per person is required at the border. Clients should be aware that a visa to enter the United States may be required. - Due to increased security and traffic, delays crossing into the US are possible. El Monte RV is not responsible for refunds of any type as a result of border crossing delays. - No transfer is offered to SEATTLE.
Self-Transfer:Clients providing their own transportation, at their own expense. • Clients must call 1-800-367-6507 by 9:30 am on the morning of scheduled pick-up to arrange vehicle take overtime. Customers must arrive at the pick-up station no less than one hour before rental station’s official closing time. Even if clients arrange their own transfers, they still must call for time of vehicle readiness. Under no circumstances should clients arrive unannounced.
AT THE RENTAL COUNTER: Motorhome Pick-up Requirements and Procedures
Vehicle Pick Up: • Motorhome Pick-up Time is after 1 pm based on vehicle readiness; even if clients arrive at the rental office earlier by transfer shuttle or on their own. • Customers are required to call the pick-up station between 8:30 am – 9:30 am on the morning of scheduled pick-up and arrange a vehicle pick-up time. Customers must arrive at the pick-up station no less than one hour before rental station’s official closing time. • There is no refund if client picks up later than the booked day of departure. • Customers should allow 1-2 hours after arrival for vehicle orientation and rental contract processing.
Customer Requirements: • Renter (contract signer) must be a minimum of 21 years of age (25 years at some locations) and must have a major credit card, a valid driver’s license from country of residence and current identification including passport for non-US residents. The license must not expire during the rental period. An International Driver’s License is recommended, though not required. As of December 31, 2006, travel to Canada or Mexico, will require a valid passport. • All drivers must be a minimum of 21 years of age (25 years at some locations) with a valid driver’s license from country of residence and passport. The license must not expire during the rental period. An International Driver’s License is recommended, though not required. As of December 31, 2006, travel to Canada or Mexico, will require a valid passport. ($25.00 fee for each additional driver will be added at some locations) • Renter, all additional drivers and credit card holder must be present at the time of pick up to sign the rental contract. • Major credit card (not ATM/debit card) with available credit for the Security Deposit above the rental charges is required. The credit card must be issued to the signer or co-signer of the contract. • Renter must present certificate with policy number of automobile insurance applicable to the rental unit. Bring a separate rider if insurance company requires one. It is the renters responsibility to confirm coverage and protection.
El Monte RV management reserves the right to deny service to anyone deemed a credit or security risk.
Customer Overnight Parking: Customer vehicles cannot be stored at the rental location without prior authorization from the location's Rental Manager. Vehicle storage is not available at all locations. If available and authorized, applicable storage charges apply ($5 per night in most cases). Vehicle storage is at the customer’s own risk and a set of keys must be left with the El Monte RV rental staff.
Motorhome Takeover - Check-out procedures: • Paperwork (20-30 Min) - Security deposit of $500 by Master Card/Eurocard, Visa, American Express or Discover Card is required. The security deposit must be made with a major credit card. ATM/Debit/Check Cards are not accepted. The security deposit is a verification and pre-authorization of available funds. The security deposit guarantee is valid only for the duration of the rental contract and will not appear on the client’s credit card statement; therefore, it will not necessitate a ‘refund’. The security deposit capture is automatically released upon completion of the return contract provided that the rental vehicle is returned clean inside, undamaged and on time. - Payment of items due at rental counter: Credit card or ATM/Debit card vith Master Card/Eurocard, Visa, American Express or Discover logos. Some El Monte RV locations also accept Cash, Personal Checks Money Order, Bank Cashier’s Check, Traveler’s Checks and Diners Club. Personal checks and cashier’s checks must be drawn from a US account. All credit and debit cards must be swiped, and personal checks must be verified using our check verification system.
• Customer Orientation: Clients will receive a full orientation of their motor home, including client’s maintenance and use responsibility. - Video in English, German, Spanish or Japanese introducing the general concepts of motorhome use and safety tips. (20 Min.) - Orientation Tour with personal instructional walk around of motorhome by a qualified instructor. (30-45 Min.) - Operator manuals are provided for clients to take with them in English and German. - Regional campground directory and location map with directions to nearest supermarket and gas stations are available at the rental counter upon request.
El Monte RV Motor Homes: El Monte RV continuously strives to provide our customers with the best possible motorhome product in the industry. To this end, we purchase units only from top RV manufacturers who make them to our higher than average specifications. All motor homes are 100% walk-through, equipped with a 110V generator, microwave oven, CD player, and are modestly branded.
Specifications: Motor home photos, drawings and floor plans are examples only. Sleeping capacities are recommendations only and do not mean like number of adults or full-size teenagers can be accommodated comfortably within every unit of a size category. Features and amenities are representative and may be changed, added to or deleted without notice. Bed sizes vary from unit to unit within size categories and cannot be guaranteed. Specific floor plans or models will vary within a category and cannot be reserved or guaranteed. • Modern motorhomes handle very much like a car and have enough power that they accelerate as quickly as many cars. • Connecting the motorhome to campsite facilities requires no technical expertise. This includes all the motorhome capabilities such as electricity, water, and sewer. You will receive instruction on these connections at the time of pick up. • All of our units are "Self Contained". This means they contain the following: Roof Air-Ducted Air Conditioning System; Generator; Wash Basin; Shower; Toilet; Electric Water Pump; (Space) Heater & Thermostat; Kitchen Sink; Range (Stove) & Oven; Microwave; Refrigerator & Freezer; Water Heater; Fresh Water Storage Tank; 2 Sewage Containment Tanks (Gray Water & Black/Blue Water); Propane Tank; 2 Seperate 110 Volt Power Outlets • The rental vehicles are designed to safely transport only the number of occupants recommended for comfortable sleeping accommodations. Should the renter transport more people than recommended, this may violate traffic safety laws and the excess weight could cause an accident or mechanical failure. In either case, the renter will be held fully responsible.
Motor Home Lengths: Motor home lengths will vary within each size category. Specific floor plans, models or lengths cannot be reserved or guaranteed. Motor home category designations do not represent the exact length.
Vehicle Substitutions • We make every effort to provide the clients with the model reserved. However, El Monte RV reserves the right to substitute models which are similar, higher rated or longer as necessary. • Remember to take possible upgrades into consideration when making campground or ferry reservations. No refunds for any reason (additional fuel consumption, ferry charges, campground fees, etc.) will be given due to increased length or size of motor home substituted. • If El Monte RV upgrades into higher rated or longer vehicle, no extra charge will be due. If client requests an upgrade into higher rated or longer vehicle, we will charge for the price differential between the model paid and the model received. • Should a smaller or lower rated vehicle be offered and accepted, liability will be limited to a refund of the price difference between the model booked and paid for and the model received at the time the booking was made.n No refund will be given should a smaller or lower rated vehicle be requested by the client.
Towing with El Monte RV Motorhomes: Towing is allowed on some of our vehicles. However some conditions and an additional charge do apply.
ON THE ROAD
Fuel Consumption • Fuel costs are client’s responsibility. Gasoline tanks are generally full at pick up and must be returned full or thendifference will be estimated and the clients charged; or if not full the gasoline tank must be returned at the samen level or the difference will be estimated and the clients charged. • No claims are accepted as to fuel consumption Fuel consumption will vary according to where and how a vehicle is driven. No claims are accepted as to fuel consumption if client is upgraded to a larger unit.
Staying Overnight in a Motorhome: • Since our motorhomes are Self Contained it would be possible to overnight anywhere; but it would not be legal. Motorhomes may overnight at RV Parks, Motorhome Campsites or at roadside "Rest Areas". • Campgrounds & RV Parks are typically found outside major cities, in rural areas, and near popular attractions. • Information on Campgrounds and RV Parks can be found on-line at http://www.campingfriend.com/elmonte/ • Regional campground directory is available at the rental counter upon request. Additional Campground and RV Park on-line information is available upon request. • Note: It is always wise to check the on availability of sites long before you begin your vacation. Campground sites at National Parks and other commonly visited vacation/travel spots can sometimes reach capacity 5-6 months in advance; especially sites that can accommodate large size motorhomes.
Travel Restrictions • Clients are restricted from traveling to certain regions due to road conditions, extreme weather, acts of God, security alerts and /or availability of support. Restrictions are subject to change without notice and are determined solely by El Monte RV. • Clients are responsible for knowing and following the travel restrictions and for informing themselves of possible changing conditions. • El Monte RV, to the best of its ability, will provide clients as much information at time of pick up as possible but is not liable for any delays or detours client may encounter. • Please note the following restrictions: 1) Off-road: Travel on non-public, unpaved and / or ‘logging’ roads is not permitted at any time. 2) Death Valley: Traveling in or traversing Death Valley is not permitted in July and August. In May, June and September travel is permitted, however, customer is fully responsible for all mechanical problems and/or towing or vehicle recovery costs. Ground temperatures can reach 140º F or 60º C. During July / August clients are required on pick up to sign and acknowledge these restrictions. 3) Mexico: Travel is permitted at client’s own risk and only with purchase of El Monte RV’s Mexico Auto Liability Insurance (MALI), available at all southwest locations. However, there is no reimbursement for repairs, lost use or deductibles for damage. 4) New York City / Manhattan: Travel is not permitted. 5) Alaska / Northern Canada: Travel is permitted at client’s own risk. However, there is no reimbursement for repairs or lost use. 6) Winter: Travel during winter months is permitted. However, clients are responsible for any damage due to systems freezing or cold weather. As a precautionary measure, water may be replaced by anti-freeze to prevent water systems from freezing. Customers must plan on using bottled water and may be charged a ‘de-winterization’ fee if water systems are used. Special instructions may be given at the rental counter. 7) Summer: Travel in summer months and /or in extreme temperatures can strain motor home systems such as roof and dash air conditioners, generator and refrigerator. We maintain our motor home fleet to accommodate all weather conditions; however, clients should be made aware that performance of motor home systems under extreme conditions cannot be guaranteed. 8) Ontario / Quebec: Due to the increased incidence of theft motor homes are not allowed to be parked within the cities of Montreal, Ottawa and Quebec City. We recommend leaving the motor home parked at a campground and use a taxis or public transportation. A higher deductible may apply for theft of motor home. Details available at pick up location. Clients planning on traveling in these areas must inform rental station prior to departure.
Luggage Storage: • Luggage storage is available on a limited basis at gateway locations only. Luggage storage is at the client’s own risk. • To facilitate the pick up and drop off procedures, we recommend that clients store their luggage in the vehicle’s on-board storage compartments. Soft-sided or collapsible bags are best for storage. • Luggage capacity of courtesy shuttles is limited and may require clients with excess luggage or oversized items to store and later retrieve them from their hotel.
The Generator: All of our motorhome units have a generator built-in. The use of the generator is not required for normal vehicle operation. • The Generator runs on the same fuel tank that the engine does. The fuel tank must be at least 1/4 full in order for the generator to operate. Output is 110 Volt and 30-45 amps. • The Roof Air-Conditioner, the Microwave and the Electric Setting on the Refrigerator & Freezer require 110 Volt AC to run. This means the motorhome unit is required to be connected to an external source of electricity or to have the generator running in order to use these Appliances.
Vehicle Support: • Roadside Assistance Help-Line Telephone: 1-800-367-4707 • The Roadside Assistance department assists with motorhome operation problems by trouble shooting for the customer. They also assist in finding service for EMERGENCY situations that the customer might have with the motorhome (such as tire blowout, transmission failure, engine failure, etc.) • In order to be eligible for a lost-use refund client must have contacted El Monte RV’s Roadside Assistance department during their rental period and must have followed Roadside’s instructions, self-help tips, and / or recommendations for repair. • Roadside Assistance is a courtesy service provided by El Monte RV for our customers. They are not authorized to determine refunds. Any refund consideration can only be made by the return location manager. • Under certain circumstances a replacement vehicle may be provided to the client. El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place. • In the event of an accident involving an El Monte RV rental vehicle, no matter who was at fault, El Monte RV reserves the right to determine if, where and when a vehicle exchange will take place. • Under most circumstances, if client for any reason was at fault in causing incapacitation of their motor home they will be required to pay the costs incurred in delivering a replacement unit to them up to $5,000.
Reimbursements & Refunds: El Monte RV operates one of the newest fleets in the industry. Yet as motor homes are mechanical devices they do occasionally develop problems. • In the event of a mechanical problem requiring repairs under $75 clients will be reimbursed upon presentation of receipts and any replaced parts. For needed repairs over $75 clients must call El Monte RV’s Roadside Assistance department for prior authorization. A toll free number is provided for assistance with problems, questions, etc: 1-800-367-4707. • In the unlikely event that items are missing from vehicle or personal kits, or for example client needs an additional blanket, or client needs to replace an item for the motor home such as a water hose, sewer hose, etc., the client may purchase these items without prior approval and will be refunded at return upon presentation of valid receipts, provided they not total more than $75. • In the event of a mechanical breakdown requiring the vehicle to be in repair for more than 12 hours, El Monte RV will refund lost-use rental charges only. El Monte RV’s maximum liability shall be for the refund of nightly rental charges or fractions thereof. No claims for rental car, hotel, telephone, etc., will be accepted. • Accompanying vehicles are not eligible for compensation. • Radio, air-conditioning, refrigerator, generator, microwave, appliances, automatic step and cruise control, are not considered mechanical breakdowns. • Client refund or reimbursement requests must be received in writing with all supporting documentation no later than 45 days after rental return to be eligible for compensation consideration. • In order to be eligible for a lost-use refund client must have contacted El Monte RV’s Roadside Assistance department during their rental period and must have followed Roadside’s instructions, self-help tips, and / or recommendations for repair.
Maintenance and Use Responsibility: Client is responsible for routine maintenance while traveling (checking coolant, oil, tire pressure, etc.), as well as immediately reporting mechanical failures. Clients may be held responsible for mechanical damage due to negligence of operation and /or performing normal maintenance. Tools for vehicle repair and tire change are not provided since clients are not authorized to make repairs.
Traffic Tickets and Citations • Client is responsible for all traffic tickets and citations incurred during the rental period. • Tickets must be handed to the rental office during return of the vehicle. Clients will be charged up to $250 for penalties and administrative charges for non-reporting.
Lost Items: El Monte RV is not responsible for items left in the motor home after client’s return and reserves the right to donate or dispose of them as it sees fit. Left items cannot be mailed to client.
AT THE RETURN RENTAL COUNTER: Motorhome Return Requirements and Procedures
Vehicle Return: • Return time is between 8:00 AM and 11:00 AM. Customers returning late may be charged a $50.00 or more per hour late fee. • There is no refund for any reason if customer terminates rental before scheduled return date. • Motorhome cannot be dropped off later than 1 hr before or anytime outside of location’s official hours of operation. • All late returns or extensions must be authorized at least 48 hours prior to the scheduled date of return and any additional charges will be immediately applied to the customers credit card on file. • Clients with an early flight must make prior arrangements with rental station for possible earlier transfer to airport. Clients may have to return by 11:00 am a day early to obtain courtesy shuttle, or arrange other means of transportation. No refunds for early return.
Cleaning: Motorhome must be returned in clean condition. Cleaning fee of $50 or more per hour may apply if Lessor determines, in its sole and absolute discretion, that the Rental Vehicle has not been returned in a clean condition. Clients should clean out anything that they have brought into the vehicle. Interior condition should be as it was at pick-up.
Flush-out: Motorhome must be returned both waste collection tanks empty. There will be a $50.00 flush out fee if the waste and/or holding tanks have not been drained (valves open, cap off) by Renter prior to the Rental Vehicle being returned to Lessor, at Lessor's sole discretion.
Return Transfer Shuttle Service: Transfers are provided as a courtesy and are not financially negotiable or refundable. Transfers from rental station at times may be subject to restrictions or limitations beyond El Monte RV’s control. In such circumstances, transfers may be the financial and logistical responsibility of the renter.
• Locations: Only offered at offices in: Dublin, CA; Ferndale, WA; Las Vegas, NV; Linden, NJ; McKinney, TX; Orlando, FL; Santa Fe Springs, CA. Return Transfer shuttle service is offered as a courtesy for all except YVR (see below). • Transfer time: Courtesy Shuttle departs rental station between 8:00 am and 1:00 pm. • Vancouver (YVR) transfer: - Courtesy Shuttle departs YVR location at approximately 09:30 am. - $80 Surcharge each direction. - Due to increased security and traffic, delays crossing into Canada are possible. El Monte RV is not responsible for any refunds of any type as a result of border crossing delays. - No transfer is provided to SEATTLE or SEATAC Airport.
TIMES OF OPERATION: International/Travel Trade Reservations Department: • Office Hours: 8 am - 5 pm Pacific Standard Time, Monday through Friday • Closed for the following holidays: New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
Rental Offices: • Almost all rental offices are open Monday through Friday from 09:00 to 16:00 hours (9 am – 4 pm). Most are open from 08:00 to 17:00 hours (8 am – 5 pm). • Most rental offices are open Saturdays from 09:00 to 12:00 hours (8 am – 12 pm). Many are open from 08:00 to 16:00 hours (8 am – 4 pm). • The rental offices in: Dublin, CA; Las Vegas, NV; Orlando, FL; Santa Fe Springs, CA and Santee, CA are all open Sundays from 09:00 to 12:00 hours (8 am – 12 pm). Some are open Sundays from 09:00 to 15:00 hours (9 am – 3 pm). A few are open from 08:00 to 16:00 hours (8 am – 4 pm). • Some rental office alter their daily Times of Operation during the Winter Season. • All rental offices are closed for the following holidays: New Years Eve, New Years Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day • In addition, many rental offiices are closed one day prior and following the actual holiday dates. The Salt Lake City, UT office is also closed on July 24th (Pioneer Day). The Ferndale, WA office is closed every day from the last full week of January through the first full week of February. • Rental office closing dates are subject to change.
