Cab-over: 2.10 x 1.40m Dinette(convertible): 1.90 x 1.10m Permanent Double Bed: 1.95 x 1.35m
Storage
Ample Storage. Soft luggage recommended.
Watertank
Fresh Water Tank: 30 gal(114L)
Waste Water Tank
2 Waste Water Tanks: 50 gal(189L)
Sink
Vanity Sink
Hot / Cold Water
Yes (8 gallons(30L))
Power Supply
110v external hookup with charger No generator
Flyscreens
N/A
Internal Access
Yes
Fire Extinguisher
Yes
Dimensions
Exterior Measures: 25ft (7.62 m) Interior Height: 2.00 m
Extra items for hire
Personal kit
Included.
Outdoor Table
N/A
Outdoor Chair
N/A
Baby Seat
Not available for rental. Clients can rent/buy inexpensive child seats at Walmart upon arrival in America.
Terms & Conditions
2010 Terms and Conditions
Drivers license and age Drivers must be at least 21 years of age and in possession of their valid national driver license. (international license is NOT required). All pricing includes 2-4 drivers. Any extra driver needs to be authorized and a small fee might apply.
Unauthorized extension of the rental Should a customer keep the vehicle beyond the contracted period, charges up to 300.--per day will apply. However , if customer contacts the head office and obtains proper authorization to extend, the regular contracted rate will apply. (Authorization of extension are granted on availability basis only !)
Minimum rental 40 days. 30 days(Exceptions on a case by case basis).
Transfers and office hours We will contact each customer by email or telephone prior to arrival in the USA or Canada and discuss transfer or meeging procedures. Here are the general rules. (Please refer also to our transfer and meeting information sheet)
In most cases the transfer information or meeting place is already organized before you leave your home country, or we will still organize it before you leave home. If transfer or meetingplace is not organized yet, please call us right after you arrived. If it is too late on the arrival day to call us, just call us next day right after 09:00am.
Depending on what type of arrangement you booked with us, the transfer might be included or might have to be paid at location. We are also reachable by public transportation, shuttle and taxi services. At meetingplaces (not stations), customer can arrive and/or depart from meeting area by public transportations and/or taxi.
SEA (Seattle) MAIN OFFICE PU and DO around noontime with some flexibility at this location and available 6 days a week. Station is located in a campground in Grayland with transfers to and from Seattle airport (transfer time about 2.5 hours) Cost for transfers are US$ 120.-- if you are using our shuttle service. Public transportation is possible very low priced.
LAX (Los Angeles) PU time early afternoon and DO time 0900-1100 am. Shuttle to airport area leaves 11-1200 am. Office open regular daytime hours Monday to Friday and 0900-1200 Saturday.
SFO (San Francisco) We have no station in SFO and usually meet customer at a motel in the Hayward area of our choosing with good connection to downtown or airport San Francisco. Meeting procedures will be discussed individually with each customer beforehand.
NYC (New York) This location is only used for very long reservations. We use a partner station at that location. Meeting procedures will be discussed individually with each customer beforehand.
Convenience Kits We do provide convenience kits. Depending on your contract there might or might not be a charge. If it is free, it will not be a part of the contract and is accepted as is.
Preparation Fee We do not charge any preparation fee.
Insurances/deductibles Rental and leases carry liability insurance with statutory limits directly to the customer and indirectly up to 1 MIO US$ through STI. Collision Damage Reduction can be purchased through CDR coverage which will reduce your risk down to a deductible. In any case of liability or collision the customer is responsible for the first 800.-- US$. If customer is under 25 years of age the responsibility is 1500.-- US$. Theft deductible is2000.-- US$. For any accident or theft, we would need of a police report or coverages will not apply. For theft coverage, customer must be in possession of the key and later research must proof that vehicle was properly locked, or customer will be responsible for full value of vehicle.
Exemption of coverage: Unlimited responsibility for damages caused to roof or roof items by striking overhead objects, damages by backing up, parking damages, damages that occur inside rv parks, off road, parking lots, service stations etc. and damages caused by negligence or while violating the rental agreement. All Interior damages are also not covered. Damages caused to tires, wheels or the undercarriages by driving over curbs, into nails or any obstructions.
Accidents The customer must obtain a police report (or at least a police report number to order the finished report) and a business card from the officer on the scene. STI must be contacted the next business day by phone and customer must write separate report and send to STI. (it is always helpful to make pictures). Customer must supply STI with name address, tel number, driver license number and vehicle make, model and license plate from the driver of the other vehicle. Customer is not allowed to admit any guilt, not to the other driver nor to the police officer on the scene. Our insurance carriers will eventually determine the fault of any drivers.
Breakdowns On rental contracts STI will be financially responsible for breakdowns to drive train. Breakdowns on other parts or the living area might or might not be repaired on the road at our discretion. If not repaired, customer will not be held responsible. Regular maintenance service will have to be performed to STI's satisfaction and will be refunded. Damages caused by disregarding STI's maintenance services will be charged to customer.
On the road payments for services and repair Customer will have to advance all regular repairs and maintenance cost to the repair and service stations, while on the road. Exceptionally large repaircosts will be refunded by us within a few days to customers creditcard if that is possible. All other repair and service cost will be refunded AFTER return of vehicle. Refunds are ONLY paid through our main office. Refunds for returning on other stations might be delayed from 2-3 weeks.
Refunds for repairs, or not scheduled service over the amount of 100.-- needs to be authorizes by STI before work is done or refund payment might not be acknowledged. Unnecessary repairs that does NOT solve the problem will NOT be refunded ! While the customer is in possession of our vehicle, customer is fully responsible to make sure that the correct repairs and services are performed.
Damages done to vehicle from repair shops with poor craftsmanship are the responsibility of the customer. Vacation interruption, 5 working days or less will be the responsibility of customer. If caused by breakdown (drivetrain only) starting the 6th working days and longer will be refunded by STI to max. daily NET rental rate incl. tax. (CDR and extra services are not refundable). Refunds are not paid while waiting for NON drivetrain repairs. If the breakdown happens on a working day before 12:00 noon, it will be calculated as full working day. If after repaired unit is ready after 12:00 noon, this day will be calculated as full working day.
Towing/Roadside assistance: Towing will not be provided by STI. We do however strongly recommend the membership with AAA/CAA (around 130 US$). We will be able to apply on your behalf beforehand and have it charged directly to your creditcard. Membership offers 24 hours towing and other services like locked in key, running out of gas etc. It will also offer 10% rebate on a lot of RV parks and hotels in the USA and Canada.
Refunds Any refunds due back to customer will be done after unit is returned. In our Grayland (SEA) station it is usually done at time of return if possible. At all other stations it will not be done at return time. All paperwork will be mailed to our main station (SEA) and refund will be handled directly from there and wired to customers bank account of to their creditcard account as per customers wish. There might be a timeframe of 2-3 weeks for these refunds.
Early returns No refund for early returns or late pick ups.
Return of vehicle Vehicle has to be returned in same condition as received or charges might apply. The interior has to be clean the same way as received. (except floors, which just has to be wiped out). The exterior can be returned with regular street dust. All Fuel tanks need to be brought back full (gasoline and propane).
Substitution If for any reasons beyond our control, the booked vehicle is not available, we reserve the right to substitute a higher rate vehicle at no additional cost. Should a lower rated vehicle be substituted, our liability is limited to the refund of the difference in the daily rate of the two vehicles.
Price changes We do reserve the right to change the price anytime for any reason we feel is necessary with no advance notice. (reservations with down payment made will be price guaranteed)
Parking and traffic violations All official tickets, parking, moving or toll bridges etc. need to be paid right away. If not possible, let us know right away and we will organize payment for you. If you do not act on such traffic violations it will double its amount. We reserve the right do charge customers credit card for any late arriving traffic violations that are caused while under contract plus an additional 100.-- administrative fee. (no exemptions)
Restrictions Pets are allowed after special authorization from STI and a deposit is paid (amount depends on type of pet and vehicle and can range anywhere from 100-500.--) Refund of pet deposit will be made after unit is thoroughly checked. It will NOT be paid at time of vehicle return.
Smoking is absolutely not allowed inside the vehicle. We reserve the right to charge any cleaning fee necessary for smoke damage or just smoke smell.
Death Valley is allowed only by prior authorization. Heat related damages will not be covered by any warranty and customer will be fully responsible for such breakdown, no matter what type of contract, even if customer has authorization for driving in Death Valley.
Mexico is only allowed with prior authorization for rentals and leases with deposit paid in the amount of the value of the vehicle. Customer will be fully responsible for the vehicle and does need to buy mexican insurance at the border.
Northwest Territories and Yukon except Highway 1 is only allowed with prior authorization for buy with buyback contracts and for rentals and leases a damage deposit will have to be paid in advance. Customer will be fully responsible for the vehicle. (suspension, tires, brake wear will be responsibility of customer an all contracts)
Alaska north of Fairbanks is not allowed. Other unpaved roads must be prior authorized and a damage deposit might have to be paid for rental and lease contracts.
Canada highways that are not paved, are in poor condition or are paved with rough surface, will limit your warranty (suspension, tires, brake wear will be responsibility of customer an all contracts)
Disregarding any of the restrictions will void all warranty and all insurance coverages!
Payments The initial included deposit paid is non-refundable. Rest payment is due 35 prior to pick up of vehicle. Payments can be made by either through major credit cards and bank transfer.
Security Deposit at time of pick up can be made by creditcard. An authorization sheet will have to be filled out and signed (on some contract we might have this authorization sheet filled out in advance. We also accept cash or traveler checks.
Cancellation policy US$ 800.-- for cancellations made 30 days or more before pick up time. 50% of total invoice for cancellation 29 to 15 days before pick up time. 75% of total invoice for cancellation 14 days to 4 days before pick up time. 100% of total invoice for cancellation 3 days or less before pick up time. All extras will be added to the cancellation fee.
Opening Hours Regular opening hours Monday to Friday 0900h to 1700h Saturday 0900h to 1200h
Special holidays and black out dates when offices or are closed Sundays (SEA Sunday per request only, charges might apply) In May: Memorial day weekend Friday to Monday July 2-5 In September: Labor day Friday to Monday In November: Thanksgiving day December 23 to 26 December 30 to January 2
